FAQ
Contact
How can i contact you?
If you have any questions, we are more than happy to answer! You can email us here: contact@kimfiwear.com we usually reply within 24 hours Monday-Sunday.
How can i contact you regarding a collaboration?
If you have any inquires regarding a collaboration, please contact us at contact@kimfiwear.com
Orders & shipping
Do you ship to my country?
Yes! We ship worldwide. In order to reduce costs for our customers our products are printed locally and shipped to you directly from the following countries*:
Austria, Australia, Brazil, Canada, Czech Republic, Germany, United Kingdom, Italy, Netherlands, New Zealand, Poland, Sweden, United States.
How much does shipping cost?
♥We offer free worldwide shipping on orders over 50€♥
Shipping for orders under 50€ is calculated at checkout.
How long will it take to receive my order?
Our products are made-to-order and printed locally using distribution centres local to you. Typically products are printed the day of your order.
Once your order is printed, shipping times are estimated as follows:
- United Kingdom: 5-7 days
- United States: 5-10 days
- Europe: 5-10 days
- Australia: 5-10 days
- Canada: 5-10 days
- Rest of World: 7-10 days
How can i track my order?
You should receive a shipping confirmation email within 2-5 days of placing your order. Inside the email you can click the tracking information to see updates and estimated delivery times.
Do i have to pay custom fees for my order?
90% of orders have no custom fees! Provided your product was printed and shipped from your local country you will not be charged customs and duties. We do not include customs fees and duties in our pricing so if your order was made in a country outside of your shipping destination you may be responsible for import charges.
Please refer to individual product listings for country specific information including production partner locations.
Kimfiwear is not responsible for additional shipping, duties or customs charges.
I've made a mistake. Can i make changes to my order after placing it?
Please make sure you verify correct choices and shipping infromation before submitting your order. If you do need to make a change to the shipping andress, please email us at contact@kimfiwear.com quoting your order number with the address change. We will do our best to make the requested changes before your order is printed, however changes can not be guaranteed.
I have ordered more than one item, will it come in one package?
This depends on the items ordered, your shipping location and the production country. As our products are made to order, you may receive your order separately in more than one parcel.
Returns
What is your return policy?
We are more than happy to replace or refund items with manufacturing faults such as printing errors at no cost to you! To begin a return email us at contact@kimfiwear.com quoting your order number within 14 days of your delivery.
Our products are made-to-order and for this reason we cannot offer cancellations, exchanges or returns in the event that you order the incorrect size, print or colour option.
How long will my return take?
Once you have begun the returns process by emailing us, we will arrange your return shipping label.
As soon as we have the faulty item in hand, we can send out your replacement. The duration of the returns transaction depends on your location, please refer to estimated shipping times here.
I chose to refund my faulty item, when will i get my money?
Once the previous steps have been taken and we have received your faulty item, refunds can take up to 30 working days to hit your account.
This is because we have to ensure the supplier releases funds before finalising the refund.
Payment & Store credit
I haven't received an order confirmation, did my order go trough?
If you did not receive an order confirmation email, your order did not go through. This is often due to incorrect information provided or because the window was closed before the payment completed.
You may see a 'pending' charge on your card, which can take up to 5 days to be removed.
If you are satisfied all of the information was correct and are still experiencing this issue, please get in touch with us at contact@kimfiwear.com so we can assist you.
Can i use multiple promo codes at once?
Only one promo code can be used in a single transaction.